FAQ
Frequently asked questions
We're all about cruising in style while prioritizing your safety. Our helmets are top-notch, seamlessly blending safety and comfort. Explore our shop to find the ultimate helmet that'll keep you covered for the long haul.
Yes, we can ship internationally to most countries. Just keep in mind, the custom, delivery and lead time varies depending on locations.
We have a one-year exchange policy so you can send us your helmet and we will send you a new one.
Your order is likely on its way! Our standard shipping typically takes 3-5 business days. If you chose our two-day expedited shipping for an extra $6 and haven't received it, please contact our support, and we'll be happy to assist you.
The batteries are integrated into the lights, and yes, they are replaceable! If your battery life runs out of cycles with time, reach out, and we can provide a replacement kit.
Xnito helmet is certified by the Dutch Standard NTA 8776 specifically made for eVehicles that go up to 28 mph (45 km/h), your eBike, eScooters, and the sort. Of course, we are certified in the CPSC standard for regular bikes as well. This standard was created in the 1970s and only requires protection for riding speeds up to 15 mph (regular bikes).
You betcha! We've got your back with a solid lifetime accident warranty replacement in case a mishap occurs.
Reach us immediately to get you sorted out with a fresh replacement as you are covered with our lifetime accident replacement warranty.You betcha! We've got your back with a solid lifetime accident warranty replacement in case a mishap occurs.
Head over to the shop button at the front page, in the helm selector just below your sweet helmet specs you will find the size fit guide chart—it's a breeze. Measure your noggin, and you'll nail that perfect fit. Any questions? Reach out to our customer support team; they're pumped to assist a fellow rider like you.
Of course, the helmet is IPX4 certified, getting protection from water splashing in any direction.
Absolutely! The magnetic buckle on the Xnito helmet is not just strong; it's three times more robust than regular plastic buckles. You can trust it for a secure and reliable hold.
Our lights are crafted to boost visibility while riding and aren't intended as headlights
Return it within 30 days and you get your money back, no questions asked.
Place a soft, flexible measuring tape horizontally around your head, positioned 1 inch above your eyebrows and ears. Gently pull the tape snug, read the length, and repeat for accuracy. Choose the helmet size that aligns closely with your head measurement, opting for the one that corresponds to your largest measurement.
We often receive questions from customers whose head head size is close to the maximum range, wondering which size to choose. For instance, if the medium size range is from 54-58, and the large size is from 58-60, and their head size is exactly 58 or around 57, we recommend opting for the larger size (L).
Of course, you can contact us directly by email info@xnito.com, and we'll assist them in modifying their order details.
You can reach our team by filling out this contact form with your queries and we’ll gladly assist you. You can reach us to info@xnito.com as well